Dejamos aquí una lista con los mensajes que podría retornar la pasarela de pagos al producirse errores al intentar cobrar.
Algunos de los mensajes de errores más comunes:
Profile not found
Este mensaje se muestra cuando el token de la tarjeta no es encontrado en la pasarela. Habitualmente sucede luego de una migración, cuando ciertas tarjetas no pueden ser tokenizadas. Las tarjetas que no se pueden tokenizar son tarjetas vencidas o tarjetas que no hayan tenido transacciones en los últimos 24 meses.
Referred
Rechazo genérico enviado por el banco emisor de la tarjeta.
Not authorised - do not honor
Error genérico enviado por el Adquirente, sugerimos consultar con la entidad.
Lista de errores posibles
En el Excel adjunto encontrarás los mensajes de error que pueden aparecer en pantalla, y aquí una descripción del status de la transacción, y posibles pasos a seguir.
Code | Status message | Description |
200 | Successful | Your request was processed correctly. |
201 | Created | Your request was processed correctly, and a new resource was created. The URI of this created resource is returned in the Location header of the response. |
400 | Bad request | Your request is incorrect and can’t be processed. Please correct the mistake and try again. |
402 | Request Failed | It's valid data, but the request got rejected for a certain reason and needs investigation. |
403 | Not Authorized | You’re trying to do something that isn't allowed or that you’re not authorized to do. |
404 | Not Found | The object you were trying to access couldn't be found on the server. |
405 | Method Not Allowed | The action you are attempting to do isn't allowed. For example, trying to refund a payment 90 days after authorization. |
409 | Bad request | Please open a ticket with the support team. |
410 | Gone | The object that you are trying to reach has been removed. |
500 | Internal Server Error | Something went wrong on our end. |
502 | Bad Gateway | We were unable to process a message from a downstream partner/acquirer. |
503 | Service Unavailable | The service that you’re trying to reach is temporarily unavailable. Please try again later. |
504 | Gateway Timeout | The server, while acting as a gateway or proxy, didn't receive a timely response from an upstream server it needed to access for completing the request. |
En caso de errores que no estén detallados en la lista, por favor entra en contacto con nuestro equipo de soporte para poder elevar la consulta con la pasarela de pagos.