Para que puedas comprender los motivos de los rechazos en tus cobros, o al intentar registrar tarjetas cuando utilizas Fiserv, te dejamos una lista de los mensajes de error y los detalles.
Code | ProcessorResponseMessage | Description | Soft vs Hard | Recomendación |
00 | Y:123456:1234567890:PPXM:123456 | Approved or completed successfully |
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01 | N:01:01-REFERRAL | Refer to card issuer | Hard | Referir |
02 | N:01:02-REFERRAL | Refer to special conditions for card issuer | Hard | Referir |
03 | N:03:03-INVLD MER ID | Invalid merchant Hard | Hard | Comercio Invalido |
04 | N:60:04-HOLD-CALL CTR | Pick-up card Soft | Soft | Retener Tarjeta |
05 | N:51:05-DECLINED | Do not honor | Soft | Llame a su banco |
06 | N:01:06-DECLINED | Error | Soft | Error |
07 | N:60:07-HOLD-CALL CTR | Pick-up card, special condition | Hard | Retener Tarjeta |
12 | N:12:12-INV TRAN | Invalid transaction | Soft | Transaccion Invalida |
13 | N:13:13-INV AMT | Invalid amount | Hard | Monto Invalido |
14 | N:14:14-INV ACCT NUM | Invalid card number | Soft | Numero invalido |
15 | N:51:15-DECLINED | No such issuer | Hard | Emisor No disponible |
30 | N:91:30-PLEASE RETRY | Format error | Hard | Reintente |
33 | N:54:33-EXPIRED CARD | Expired Card | Hard | Tarjeta Expirada |
39 | N:51:39-DECLINED | No credit account | Soft | Cuenta Invalida |
41 | N:60:41-HOLD-CALL CTR | Lost card | Hard | Tarjeta Perdida |
43 | N:60:43-HOLD-CALL CTR | Stolen card, pick-up | Hard | Tarjeta Robada |
51 | N:51:51-DECLINED | Not sufficient funds | Soft | Fondos Insuficientes |
54 | N:54:54-EXPIRED CARD | Expired card | Soft | Tarjeta Expirada |
55 | N:55:55-INCORRECT PIN | Incorrect personal identification number | Soft | Pin Incorrecto |
57 | N:57:57-TXN NOT ALLOW | Transaction not permitted to cardholder | Hard | Operación no permitida al tarjetahabiente |
58 | N:63:58-SERV NOT ALLOWED | Transaction not permitted to terminal | Soft | Operación no permitida al comercio |
61 | N:51:61-TRY AGAIN LATER | Exceeds withdrawal amount limit | Soft | Limite de retiro exedido |
62 | N:63:62-SER NOT ALLOW | Restricted card | Hard | Tarjeta Restringida |
65 | N:51:65-TRY AGAIN LATER | Exceeds withdrawal frequency limit | Soft | Limite de retiro exedido |
68 | N:91:68-PLEASE RETRY | Response received too late | Soft | Tiempo exedido de respuesta |
75 | N:75:75-PIN RETRY MAX | Allowable number of PIN tries exceeded | Soft | Intento de PIN exedido |
91 | N:91:91-PLEASE RETRY | Issuer or switch is inoperative | Soft | Emisor No disponible |
92 | N:91:92-PLEASE RETRY | Financial institution or intermediate network | Soft | Error de red |
94 | N:94:94-DUPLICATE TRAN | Duplicate transmission | Soft | Transaccion duplicada |
96 | N:CE:96-SYSTEM PROBLEM | System malfunction | Soft | Error de sistema |